Do you service or repair sewing machines?

Yes

What types or brands to you work on?

Generally speaking we service and repair most brands of non-commercial sewing, embroidery and overlock sewing machines.

Do you do warranty work?

Currently we only do warranty work on BERNINA and Janome machines.

What does the warranty cover?

For specifics, we refer you to the warranty information provided at time of purchase. However, in general terms a warranty normally covers defects in materials or workmanship by the manufacture and seldom if ever includes labor, normal wear items or improper use.

Do you give estimates and what does it cost?

Counter estimates are provided at no charge when the machine is brought in.

What does a basic service cost?

The cost for a basic service is dependent on the type and model of the machine, starting at $85.

What is included in a basic service?

Where applicable, basic service includes:

  • Remove debris from inside the machine

  • Oil the machine

  • Check the motor

  • Check the foot control

  • Check connection

  • Check belts

  • Check pulley

  • Check hand wheel

  • Check bobbin winder

  • Check spool holder

  • Check gears

  • Check tension unit

  • Check needle bar

  • Check presser foot bar

  • Check hook driver

  • Check feed dog

  • Check needle front to back

  • Check needle position

  • Check zigzag swing

  • Check hook

  • Check loopers

  • Check knives

  • Check needle to hook clearance

  • Adjust bobbin case tension

  • Adjust top tension

  • Update machine software/firmware—except when chip replacement is required.

  • Clean outside of machine

  • Adjustments and parts are extra

  • Due to limiting of access to certain parts or discontinued parts some machine may not be REPAIRABLE by SewVac Ltd.

Does basic service include bring my machine software/firmware up to date?

When the updates are available to us and the update does not require chip or board replacement, the answer is yes.

How often should I have my machine serviced?

Frequency of service is really dependent on time and usage. As a rule of thumb, if a machine has set for 3 years it should be serviced before it is used. If you are a “closet sewer”—one who only brings out the machine for that occasional repair or set of curtains—every 3 years is probably still adequate. If you’re a more avid sewer, say sewing on a weekly basis, annual service is probably more in line.

What do I need to bring in when having my machine service or repaired?

When bringing a sewing machine in for service/repair please bring the machine, cord(s), foot/knee control, zigzag foot and needle plate, sewing bobbin case and bobbin and warranty card.

Do you sell just the parts?

Yes, when available. If the needed part is not in stock we will special order it for you.

Troubleshooting

If you’re having trouble with your machine, the following is offered in hopes of saving you a trip to SewVac.

  • I’m having tension problems; the thread is bunching/birds nesting/looping on the bottom. What’s wrong?

This is probably the most commonly asked question and while there are many things that can cause it, the following is the recommended course of action:

      1. Rethread the machine, with the presser foot up. Improper threading, resulting in lack of upper tension, is the most common cause lopping on the bottom.

      2. Prior to threading the needle, lower the presser bar and pull on the thread. You should feel notable resistance.

      3. Clean debris from the hook and race.

      4. Put a drop of hook oil on the race, this should be done about every 3-bobbin loads of thread or when starting a project if the machine has set for an extended period of time.

      5. Clean out the inside of the bobbin case and rethread the bobbin.

      6. If the above does not solve the problem, it’s time to bring the machine in for service and repair.

  • My machine is skipping stitches.

As with looping there are a number of issues than can cause this problem. However, prior to bring the machine in for repair try the following:

  1. Replace the needle, being sure that the flat part of the needle (in most cases) is facing the rear of the machine and the groove running down the lenght of the needle is facing you.

  2. Follow steps 2 through 7 above under tension problems.

 

 

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